When a customer comes in, they’re often looking for a specific product. We carry a lot of related products that make for a great up-sale. Your goal is to make suggestions to customers that eventually lead to a larger total bill. I.E. A titanium screen with the sale of a pipe. “Up Selling” is a […]
Articles Tagged: Product Knowledge
Focus Techniques
When a customer is interested in a product, we use a few focus techniques to help make the sale. First When a customer mentions a product in the cases, immediately get out the merchandise and place it on the jewelry pad. This gets the product in the customer’s hands. Focus Techniques Focus on the product […]
Terminology
There is specific terminology we can and cannot use. We display signs of the terminology you’re not allowed to use. When a customer mentions an item that is on our “Never Say” list, kindly correct them with the usable product terminology. Bowl = Pipe Bong = Water Pipe / Rig Dabs = Wax / Concentrate […]
Points System & Write Ups
Points A point is given when a checklist item is not completed, scheduling mishaps, being late, etc. When returning to work from a call off day, if you supply a doctor’s note, no points will be issued. Points fall off after 365 days. 9 points = verbal warning 10 points = first write up 11 […]