One thousandth of a gram. Commonly refers to nicotine levels.
Articles Tagged: Product Knowledge
Milli-Liter (mL)
One thousandth of a liter (0.002 pint). Commonly refers to quantity of juice.
Steeping
The process of allowing a juice to blend fully. Can be achieved with the help of a mixer and/or time in a dark warm place. Steeping E-Juice brings out the intended flavor and prevents hot spots (high amounts of unblended nicotine) from occurring. A steeped juice will be better blended and generally referred to as […]
Propylene Glycol (PG)
Also called propane-1, 2-diol, is an organic compound with the chemical formula C3H8O2. It is a viscous colorless liquid which is nearly odorless but possesses a faintly sweet taste. Main ingredient of most E-Juices due to its commonplace and cheap cost. PG brings out more of the flavor and throat hit when blended simply and […]
Vegetable Glycerin (VG)
A simple poll compound derived from corn or other common vegetables. It is a colorless, odorless, viscous liquid that is widely used in pharmaceutical formulations. Glycerol has three hydroxyl groups that are responsible for its solubility in water and its hygroscopic nature. Becoming more common in E-Juice, VG produces more vapor than any other ingredient […]
eCigarette Protocols
When a customer purchases from the eCigarette department, it is your responsibility to write on the receipt that the item has been “tested for working functionality” or “tested” or “working” and initial. Testing batteries assures Souzza they charge and turn on and off.
Point of Sale
We use a system called “ShopKeep” for our inventory counts and sales transactions. This program is updated and consistently changing. New changes will be relayed to you as they happen. Using ShopKeep Sign into the register using your employee code. Use scanner on all scannable items. Look up any items that aren’t scannable. Making an […]
Customer Discounts
VIPCustomers with a VIP card are eligible for 10% off the entire order. Points SystemAll customers are eligible for our points system using their phone number. StackingCustomers may only use one discount at a time – VIP or Points System.
Employee Discounts
FREE WATERWe offer free water to clocked in employees.This does not extend to friends and family.Management may offer a water to a store visitor. 20% OFFIf an item is purchased from our store, by you, then you’re given 20% off those items. Points SystemEmployees are eligible for our points system. StackingEmployees may only use one […]
Answering the Phone
What should you say? What am I not allowed to discuss? How do I end a phone call? These questions will all be answered in this section. This is a critical first impression and portrayal of our business. If you do not know an answer, never tell a customer false information. Every customer should receive […]