Knowing what our products are and how they’re used is a very important part of your job. Keeping up with new products is a daily task and is a must when talking to any customer. Spreading false information about our products could result in a point, write-up or immediate termination, based on the information shared. […]
Articles Tagged: Product Knowledge
Word of Mouth
Word of mouth, just talking about the business in a positive manner, is our most powerful form of marketing. IMPORTANT: Never talk bad about our competition! It is bad business practice if you negatively talk about anyone or anything, especially our competition. Instead, mention something you enjoy about their business. IMPORTANT: When talking to friends […]
Social Media
Social media posting is one main way we get the word out for the products we sell. “The Fun Stuff” checklist is designed to post on multiple social media accounts every day of the week. This checklist should be done within the first hour of your shift. Posting Rules NO FALSE INFORMATION! Do your research […]
Bagging & Boxing
Ensure the correct packaging goes with the selling product. Look for colors, names and brands. Wrap a glass pipe similar to how you’d wrap a burrito. Use bubble wrap and a rubber band to ensure it’s securely wrapped and covered. Use the appropriate sized bag to place the wrapped products into. Once the bag is […]
Business Cards & Flyers
Business Cards Business cards are displayed on the main register stand. They are stored in the register stand. It is part of your duties to ensure they are stocked at all times. Flyers Every customer receives a marketing flyer. Place any marketing materials in the customer’s merchandise bag before you hand it to them.
Friends & Family
Friends Friends are not included in our discount policy. Family Immediate family members may receive the VIP discount for 10% off. If an immediate family member comes in while you are not working, the family member can still receive 10% off. This is for immediate family only. Immediate family is described as follows: Mother Father […]
Attachment Sizes
Attachments for our products come in various sizes. The most common of which are 10mm, 14mm & 18mm. The size is measured in millimeters and is from the outside of the attachment for male attachments and the inside for female attachments.
Kratom
Kratom comes from a leaf of a tropical tree (Mitragyna speciosa) that is grown in Southeast Asia. Kratom is not currently an illegal substance. It is usually sold as a green powder in packets labeled “not for human consumption.” It is also sometimes sold as an extract. How do people use Kratom? Most people take […]
Rewards System
Our rewards program is done through AppCard. Customers only need a phone number to accumulate Souzza Points. 200 points = $5 OFF 500 points = $15 OFF 1,000 points = $35 OFF 25 points = Birthday
Principles
The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more. To ensure you provide the best customer service: know what your […]