The key to good customer service is building good relationships with your customers.
Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more.
To ensure you provide the best customer service:
- know what your customers consider to be good customer service
- take the time to find out customers’ expectations
- follow up on both positive and negative feedback you receive
- ensure that you consider customer service in all aspects while at work
- continuously look for ways to improve the level of customer service you deliver
Good customer service also stems from ACTUALLY knowing the product and portraying your knowledge to the customer.