Ensure the correct packaging goes with the selling product. Look for colors, names and brands. Wrap a glass pipe similar to how you’d wrap a burrito. Use bubble wrap and a rubber band to ensure it’s securely wrapped and covered. Use the appropriate sized bag to place the wrapped products into. Once the bag is […]
Category: Sales
Answering the Phone
What should you say? What am I not allowed to discuss? How do I end a phone call? These questions will all be answered in this section. This is a critical first impression and portrayal of our business. If you do not know an answer, never tell a customer false information. Every customer should receive […]
Up Sales
When a customer comes in, they’re often looking for a specific product. We carry a lot of related products that make for a great up-sale. Your goal is to make suggestions to customers that eventually lead to a larger total bill. I.E. A titanium screen with the sale of a pipe. “Up Selling” is a […]
Attitude
The Souzza Team leads by example. The Team is unbiased, friendly, understanding, sensible, highly energetic, positive and creative. We project a confident and professional image. Team Souzza remains personable and kind to all customers and staff at all times.
Focus Techniques
When a customer is interested in a product, we use a few focus techniques to help make the sale. First When a customer mentions a product in the cases, immediately get out the merchandise and place it on the jewelry pad. This gets the product in the customer’s hands. Focus Techniques Focus on the product […]
Terminology
There is specific terminology we can and cannot use. We display signs of the terminology you’re not allowed to use. When a customer mentions an item that is on our “Never Say” list, kindly correct them with the usable product terminology. Bowl = Pipe Bong = Water Pipe / Rig Dabs = Wax / Concentrate […]