Our rewards program is done through AppCard. Customers only need a phone number to accumulate Souzza Points. 200 points = $5 OFF 500 points = $15 OFF 1,000 points = $35 OFF 25 points = Birthday
Category: Customer Service
Customer Relationships
Before you can build customer relationships, you must be where the customer is (behind a case that a customer is at). Be there for the customer if they have a question. To build good customer relationships you need to: greet customers and approach them in a way that is natural and fits the individual situation […]
Principles
The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more. To ensure you provide the best customer service: know what your […]
Dealing with Irate Customers
Here are tips for coping with a tense situation and hopefully resolving it to everyone’s satisfaction. 1. Remain calm. When a customer starts yelling or being otherwise rude, there is nothing to be gained by responding in a similar manner. In fact, that will probably escalate hostilities. Maintain control of yourself, even if the customer’s tirade […]